02 May 2019 by Kerryn North
UX Link Roundup – April 2019





Going through the articles that caught our attention in April, we couldn’t help but notice a theme starting to emerge. While there is still a lot to examine and learn about artificial intelligence, we are also noticing an increase in the amount of discussions around empathy. Maybe the two are related, and maybe not, but it’s an interesting thing to note. Take a look at what we’ve been reading in this round of our UX Link Roundup.

(If you missed March’s roundup, you can catch it here.)

April 2, 2019
Difference Between Usability and User Experience by Abdul Sulieman
https://ux4sight.com/difference-between-usability-and-user-experience-ux/

Eartracking: A New UX-Research Method by Jakob Nielsen
https://www.nngroup.com/articles/eartracking/

No such thing as a classically-trained content strategist by Jodie McRobbie
https://www.kobot.ca/blog/no-such-thing-as-a-classically-trained-content-strategist/?utm_source=twitter&utm_medium=Social

April 3, 2019
How “Good Design” Failed Us by Nikil Saval
https://www.newyorker.com/culture/cultural-comment/how-good-design-failed-us

April 4, 2019
A/B Testing: Optimizing the UX by Nicholas Farmen
https://usabilitygeek.com/a-b-testing-optimizing-the-ux/

April 8, 2019
Google Asked 5,600 Employees About How They Work. Tight-Knit, Productive Teams Do 3 Things Differently by Betsy Mikel
https://www.inc.com/betsy-mikel/google-asked-5600-of-its-employees-about-their-work-tight-knit-productive-teams-did-3-things-differently.html

April 10, 2019
People, Products, and Epiphanies: How a user-first culture led to a decade of eureka moments at Google UX by Jens Riegelsberger
https://medium.com/google-design/people-products-and-epiphanies-bfed0f3fbb2d

April 11, 2019
“Ethics” and Ethics by Oliver Reichenstein
https://ia.net/topics/ethics-and-ethics

Motivational interviewing is the UX research tool you haven’t ready about by Anna-Zsofia Csontos
https://www.invisionapp.com/inside-design/motivational-interviewing/

The 3 Mindsets of Great Interaction Designers by Rachel Youngblade
https://www.ideo.com/blog/the-3-mindsets-of-great-interaction-designers

April 12, 2019
Does Empathy Have a Dark Side? By Jonathan Lambert
https://www.npr.org/sections/health-shots/2019/04/12/712682406/does-empathy-have-a-dark-side

April 15, 2019
Empathy by the Numbers: Breaking Down A UXD Contradiction by Hollie Phillips
https://uxplanet.org/empathy-by-the-numbers-breaking-down-a-uxd-contradiction-214a8e9d789a

The empathy gap in self-service kiosk experiences by Jennifer Derome
https://www.usertesting.com/blog/self-service-kiosk/

April 16, 2019
Pop a hat on, find a partner and brainstorm your best idea by Hazel Davis
https://www.virgin.com/entrepreneur/pop-hat-find-partner-and-brainstorm-your-best-ideas

April 18, 2019
How a Team Matures Its User Research Integration by Jared M. Spool
https://medium.com/@jmspool/how-a-team-matures-its-user-research-integration-ecc7d4c9d8a4

April 20, 2019
Humanizing Digital Experience Using Search, Analytics and Accessibility Best Practices by Jason Buzzell
https://www.linkedin.com/pulse/humanizing-digital-experience-using-search-analytics-best-buzzell/

April 21, 2019
How designers can practice self-empathy to be better negotiators by Madison Borgmann
https://uxplanet.org/how-to-control-the-power-of-emotion-to-have-a-greater-influence-on-product-decisions-ec7319b095f?_lrsc=997c2892-20df-4f41-8ad3-61dae51a81b4&trk=li-leap

Sympathy vs. Empathy in UX by Sarah Gibbons
https://www.nngroup.com/articles/sympathy-vs-empathy-ux/

Work Anywhere by Jorge Arango
https://jarango.com/2019/04/21/work-anywhere/

April 23, 2019
Eye on A.I. – How to Fix Artificial Intelligence’s Diversity Crisis by Jonathan Vanian
http://fortune.com/2019/04/23/artificial-intelligence-diversity-crisis/?utm_content=90140434&utm_medium=social&utm_source=linkedin&hss_channel=lcp-22308711

April 24, 2019
A difference approach to empathize with users in UX by Usha Sham
https://uxdesign.cc/a-different-approach-to-empathize-with-users-in-ux-17644e53250f

April 25, 2019
When It Comes to UX in the Social Sector, Empathy is Not Enough, Says Alba Villamil: Ladies That UX by Sheena Lyonnais
https://theblog.adobe.com/for-humanitarian-social-ux-empathy-not-the-holy-grail/

April 27, 2019
AI-Driven Design: How Artificial Intelligence Is Shaping UI/UX Design by Dana Kachan
https://www.linkedin.com/pulse/ai-driven-design-how-artificial-intelligence-shaping-uiux-dana-kachan/

Artificial Intelligence (AI): What About the User Experience? By Tom Taulli
https://www.forbes.com/sites/tomtaulli/2019/04/27/artificial-intelligence-ai-what-about-the-user-experience/#23d40cd416fe

Empathy – How to Improve Your Designs by Developing Empathy for Your Target Group by Priscilla Esser
https://www.interaction-design.org/literature/article/empathy-how-to-improve-your-designs-by-developing-empathy-for-your-target-group?utm_source=twitter&utm_medium=sm


04 Apr 2019 by Kerryn North

We’re hiring: User Experience Consultant

iomer nForm is hiring a User Experience Consultant to join our team. If you’re a creative problem solver with an understanding of IA and UX principles and techniques, this could be for you. Read More

17 May 2019 by Christopher Nash

Balance the circles, UX designers

Ever seen this classic UX Venn diagram before? On one side — user needs. The other, business needs. The sweet spot, we’re told, is that beautiful little intersection of curves in the middle. The area where user and business needs … Read More