04 Sep 2009 by Yvonne Shek
We are hiring again: Intermediate-Snr Interaction Designer / Information Architect in our Toronto office

As an nForm consultant, your primary responsibility will be gathering business and customer insight and translating that insight into concrete plans and prototypes, such as conceptual models, interaction flows, wireframes, and functional specs. You will work with clients, their users, and nForm colleagues to understand, define, and solve problems to create business and user value through designing fantastic user experiences.

Excellent interpersonal skills are required for client-facing engagements. We’re a small firm so you’ll be called on to serve in a variety of roles–flexibility and the ability to tackle new challenges are important. We are looking for someone who can work independently with little or no supervision on projects and has excellent time management skills. Experience in managing small work groups or teams is a great asset.


– Strong design portfolio including things like scenarios, interaction flows, sketches, sitemaps, wireframes, prototypes, and possibly great final interfaces

– Strong research and evaluation skills including things like usability testing, interviews, survey methods, card sorting, ethnography, diary studies, and web analytics

– Strong facilitation or co-design skills such as user scenario development, experience mapping, conversational sketching, participatory design, affinity diagramming, and collaborative inspection

– Fluent with Visio, Omingraffle, Unify or other diagramming tool

– Ability to model interaction flow, navigation structure, and other structural components of system

• Ability to show ideas visually

• Ability to write and present clearly

• HTML and CSS (you won’t be coding, but your designs need to be feasible)

• Web 2.0 awareness (from acronyms like RSS and RIA to your own thoughts on social software)


• Ability to listen and take direction

• Shows initiative and goes the extra mile

• Ability to learn new skills, both with guidance and on your own

• Ability to work independently

• Keen interest in the craft of user experience. We’d like to know who your influences are, where you look in the community for guidance and inspiration, what books and blogs you read, and who you think is doing the coolest work online


• 3 – 8 years of work experience doing interaction design or information architecture preferred. This experience may have been in a dedicated role, or as part of work doing innovative web design

• Your portfolio, process, and mindset trump both formal education and previous jobs, though we appreciate good schools and good work


• Salary based on experience, plus benefits to start, review at 6 months, 1 year, and then annually

• Participation in employee bonus program

• 3 weeks vacation to start, plus 1 week of “personal time”

• Participation in employee professional development program

Some compensation isn’t about money or benefits. We’re all here because we like working with an experienced, smart team that not only serves great clients, but also influences the practice of user experience across industry. We encourage and sponsor UX events, conferences, and speak at a number of UX conferences around the globe. We host our own Canadian User Experience workshop, CanUX, every year in Banff, and we hosted our first Web Strategy Summit in Calgary this May.

It’s not just events. We regularly blog and write articles, we co-founded the IA Institute, and our President Gene Smith has recently published a book, titled Tagging: People-Powered Metadata for the Social Web.

Well-balanced life

Come early or stay late, but try and avoid doing both. We think crunch time should be a rare occurrence – and at our offices, it is.

Some travel will be required, but let’s talk about that.

How to Apply

Email your resume (Word or PDF) and link to your online portfolio to Yvonne Shek, at Yvonne [at] nform.ca. If we’re going to go ahead with an interview, we’ll let you know within a week. Unfortunately we can’t respond to everyone who applies, so if you haven’t heard from us in a week, we’re probably looking for a different skillset.

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